Frequently Asked Questions
Welcome to the ALVORIX LTD Help Center. Find answers to common questions about orders, shipping, payments, returns and customer support.
Orders & Shopping
How can I place an order?
Simply browse our collection of women's fashion accessories, select your preferred products and add them to your shopping cart.
Proceed to checkout, enter your shipping information and choose an available payment method.
Can I change or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible at support@alvorix.com .
Changes may not be possible after your order has been processed or dispatched.
What if I entered the wrong shipping address?
Please email our support team immediately with your order number and the correct address. Address changes are subject to the status of your shipment.
Shipping & Delivery
How long does shipping take?
Delivery times depend on your destination and the shipping service available for your order.
For more information, please visit our Shipping Policy .
Do you offer international shipping?
Shipping availability depends on your destination. Please enter your delivery address during checkout to see available shipping options.
How can I track my order?
If tracking information is available for your shipment, you can use the tracking details provided for your order.
If you need assistance, please email support@alvorix.com with your order number.
What if my package is delayed?
Shipping delays may occasionally occur due to carrier operations, customs procedures or other unforeseen circumstances.
If you have concerns about your delivery, please contact our customer support team.
Returns & Refunds
Can I return an item?
Returns are handled according to our published return conditions and applicable consumer rights.
Please review our Returns & Refund Policy for eligibility, instructions and further details.
How do I request a refund?
Contact support@alvorix.com with your order number and a description of your request.
Our customer support team will review your request in accordance with our refund policy and applicable consumer law.
What if I receive a damaged item?
Please contact us with your order number, a description of the issue and photographs of the damaged product, if possible.
We will review the issue and advise you on the next steps.
Payments & Security
What payment methods do you accept?
Available payment methods are displayed during checkout. Options may vary depending on your country and currency.
How is my personal information handled?
We explain how personal information is collected, used and handled in our Privacy Policy .
Customer Support
How can I contact ALVORIX LTD?
You can reach us by email at support@alvorix.com .
Business Hours:
Monday – Friday: 08:00 – 17:00
Saturday – Sunday: Closed
You may also visit our Contact Us page.
Who operates this online store?
This online store is operated by ALVORIX LTD, a company registered in England and Wales.
Company Registration Number: 17523754
Registered Office:
167-169 Great Portland Street,
Fifth Floor,
London, W1W 5PF,
United Kingdom.
Still Have Questions?
Can't find the answer you're looking for? We're happy to assist you with product inquiries, orders and customer support.
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