Delivery & Order Information

Shipping Policy

At ALVORIX LTD, we aim to provide a clear and reliable delivery experience for every customer.

This Shipping Policy explains how orders are processed, how delivery options are determined, and what to do if you experience an issue with your shipment.

Last Updated: 16 October 2026

📦 Order Processing Orders are prepared for dispatch after confirmation and payment verification.

🚚 Delivery Information Shipping options and costs depend on your destination.

📍 Shipment Tracking Tracking information is provided when available for your shipment.

01. Shipping Policy Overview

This Shipping Policy applies to physical products purchased through the online store operated by ALVORIX LTD.

We aim to process orders efficiently and provide customers with clear information about delivery availability, shipping charges and relevant delivery timeframes.

Shipping arrangements may vary depending on the product, destination and selected delivery service.

This policy forms part of our Terms of Service and should be read alongside our Returns & Refund Policy .

02. Shipping Destinations

Shipping is available to destinations supported by our online store's active shipping regions.

To check whether delivery is available to your location, enter your shipping address during checkout.

If no shipping service is available for your destination, checkout may indicate that the order cannot be shipped to that location.

International shipping options, where offered, may depend on carrier availability, customs requirements and destination restrictions.

Customers may contact our support team before placing an order to request further delivery information.

03. Order Processing & Fulfilment

After an order is submitted, it may undergo payment verification and order processing before dispatch.

Processing requirements may depend on product availability, order details and fulfilment arrangements.

If an order cannot be fulfilled within the agreed delivery period, we will inform the customer and provide the remedies required by applicable law.

Important: Order processing and shipping transit are separate stages. The total delivery period includes both.

Customer Support Hours

Monday – Friday: 08:00 – 17:00

Saturday – Sunday: Closed

These are customer support hours and do not represent a guaranteed dispatch schedule.

04. Delivery Timeframes

Delivery periods depend on the destination, product availability, order processing and shipping service.

Any specific delivery estimate communicated before purchase should be read together with the relevant product and checkout information.

Where UK consumer law applies and no different delivery period has been agreed, goods must be delivered without undue delay and within 30 days after the contract is entered into.

Delivery Estimates: Estimates are not guarantees unless a specific delivery commitment has been expressly agreed. Statutory delivery rights remain unaffected.

If you require a product by a specific date, please contact our customer support team before purchase to confirm whether the timeframe can be accommodated.

05. Shipping Methods & Costs

Available delivery methods and shipping charges depend on the destination, order contents and the shipping options configured for your location.

Applicable shipping charges are presented during checkout before you confirm your order.

Where free shipping is offered, the qualifying conditions will be stated as part of the offer or checkout process.

Any optional upgraded delivery service may involve an additional charge disclosed before purchase.

We will not impose undisclosed additional delivery charges contrary to applicable consumer protection law.

06. Tracking Your Order

When tracking is available for your shipment, relevant tracking information will be provided through our order communication channels.

Depending on the delivery service, tracking information may include a shipment reference, carrier information or a link to shipment updates.

Tracking updates may not appear immediately after dispatch and can depend on carrier scanning activity.

For assistance with an order, email support@alvorix.com and include your order number.

07. Shipping Address Accuracy

Customers should provide complete and accurate delivery information during checkout.

This may include:

Full recipient name.
Street name and house or building number.
Apartment or unit number, if applicable.
City, postal code and country.
A contact number where required for delivery.

If you notice a mistake in your delivery information, please contact us as soon as possible.

Address changes may not be possible after dispatch, depending on carrier restrictions.

We will work to resolve delivery address issues fairly and in accordance with applicable consumer rights.

08. International Shipping & Customs

Orders delivered internationally may be subject to customs procedures, import rules and destination-specific taxes or duties.

Whether import charges are included in the purchase price or payable separately depends on the applicable shipping arrangement and destination.

Information about additional charges and responsibility for their payment must be provided before purchase as required by law.

Customs inspection or clearance procedures may affect delivery schedules.

Customers should contact us before ordering if they require clarification about international delivery or import arrangements.

09. Shipping Delays

Although we aim to provide an efficient delivery experience, delays may occur due to circumstances affecting order processing or transportation.

These may include:

Carrier disruptions or transportation issues.
Customs inspections or clearance delays.
Severe weather conditions.
Public holidays or high-volume shipping periods.
Incorrect or incomplete delivery information.

If delivery cannot take place within the agreed or legally applicable timeframe, customers may have the right to require delivery within an additional appropriate period or to cancel the contract, depending on the circumstances.

Nothing in this policy excludes the customer's statutory rights relating to late delivery.

10. Lost, Missing or Damaged Parcels

If your parcel is missing, appears lost or arrives damaged, please contact us with your order number and a description of the issue.

Photographs of damaged items or packaging may help us investigate, where available.

We will review the circumstances and coordinate with the relevant delivery provider where necessary.

Where UK consumer law applies, the risk of loss or damage generally remains with the trader until goods are delivered into the physical possession of the customer or a person identified by them, subject to applicable exceptions.

Customer Protection: If an item is not delivered or arrives damaged, we will provide the remedies required by applicable consumer law.

For more information about faulty or damaged products, please review our Returns & Refund Policy .

11. Unsuccessful Delivery Attempts

A carrier may be unable to complete delivery if the recipient is unavailable or the delivery information is incomplete.

Depending on the carrier, a further delivery attempt, collection option or return-to-sender procedure may apply.

Please contact our customer support team if your shipment is being returned or cannot be delivered.

Additional costs, where legally chargeable, will be assessed in accordance with the applicable contractual terms and consumer law.

12. Order Cancellations & Returns

If you wish to cancel an order before dispatch, please contact customer support promptly.

Cancellation, return and refund rights are governed by applicable consumer protection laws and our published return procedures.

For most eligible online purchases covered by UK consumer law, a statutory 14-day cancellation period applies after receipt of the goods, subject to legal exceptions.

For details about return conditions, refund timelines and cancellation instructions, please visit:

View Returns & Refund Policy →