Terms of Service

01. Overview

This website is operated by ALVORIX LTD, a private limited company registered in England and Wales under company number 17523754.

Throughout this website, the terms "we", "us" and "our" refer to ALVORIX LTD.

These Terms of Service govern your use of our online store and your purchase of products offered through this website.

By accessing our website or placing an order, you agree to the terms applicable to your use and purchase, subject to your statutory consumer rights.

02. Eligibility & Website Use

You must have the legal capacity to enter into a purchase contract, or have appropriate authorisation where required by applicable law.

You agree to use our website lawfully and not to engage in fraudulent or abusive activities.

You must not attempt to compromise the security, functionality or availability of our website.

03. Product Information

ALVORIX LTD offers a selection of women's fashion accessories through its online store.

We aim to provide accurate descriptions, images, specifications and pricing information for our products.

Product appearance may vary slightly due to lighting, photography or screen settings. Any material differences will be described where required.

Product availability may change. If an item becomes unavailable after an order is placed, we will notify you and provide an appropriate resolution, including a refund where required.

04. Orders & Availability

To place an order, select the products you wish to purchase, add them to your cart and complete the checkout process.

Please ensure that all information provided during checkout is complete and accurate, including your name, delivery address, email address and any required contact details.

After placing an order, you will receive an order confirmation through the contact details provided at checkout.

If we cannot fulfil an order, for example due to stock unavailability or an evident pricing error, we will contact you and arrange an appropriate refund if payment has been taken.

Nothing in this section limits your rights under applicable consumer protection law.

05. Pricing & Payments

Product prices are displayed on our website in the currency selected for the relevant shopping market.

The total payable amount, including applicable taxes and shipping charges collected at checkout, will be presented before you confirm payment.

Payment methods available for your purchase are displayed during checkout and may vary depending on your location.

Payments may be processed by third-party payment service providers in accordance with their applicable payment and security procedures.

We do not intentionally apply charges that have not been disclosed to you as required by applicable law.

06. Shipping & Delivery

Shipping availability, delivery options, applicable costs and estimated delivery periods are provided through our shopping and checkout process and our Shipping Policy.

Delivery times may vary based on the destination, carrier, customs procedures and other circumstances affecting shipping.

Where UK consumer law applies, goods must generally be delivered without undue delay and within 30 days unless a different delivery period has been agreed.

Any applicable import duties or customs charges will be addressed in accordance with the information provided before purchase and applicable law.

Please review our Shipping Policy for further information.

07. Cancellation, Returns & Refunds

Your cancellation and return rights depend on applicable consumer law and the nature of the product purchased.

To exercise your cancellation right, please notify us at support@alvorix.com or use the model cancellation form provided below.

Where the statutory cancellation rules apply, you must generally return the goods within 14 days after communicating your decision to cancel.

Qualifying refunds will be processed in accordance with applicable law, including relevant statutory deadlines and reimbursement of standard outward delivery charges.

Return shipping costs and any permitted deductions are governed by applicable law and the information disclosed before purchase.

Please contact us before sending a return so that we can provide the appropriate return instructions and address. Our registered office is not automatically a returns centre.

For additional information, visit our Returns & Refund Policy .

08. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact our customer support team with your order number and details of the issue.

Supporting photographs can help us review your request, although they are not intended to remove any statutory rights.

We will assess the issue and provide a remedy in accordance with applicable consumer protection laws.

Your statutory rights concerning faulty goods remain unaffected by these Terms of Service.

09. Customer Responsibilities

Customers are responsible for providing accurate information when placing an order.

Please contact us promptly if you discover an error in your order or delivery information.

You agree not to use our website for fraudulent, unlawful or unauthorised commercial activities.

We may take proportionate measures to investigate suspected fraudulent activity where permitted by law.

10. Promotions & Special Offers

From time to time, we may offer discounts, promotional pricing, bundles or other special offers.

Any specific eligibility requirements, duration or limitations will be communicated as part of the relevant offer.

Promotional terms must be interpreted consistently with applicable consumer protection laws.

11. Intellectual Property

Website content, including applicable text, branding, graphics and original creative materials, is owned by ALVORIX LTD or used with appropriate permissions or licences.

Unauthorised reproduction, distribution or commercial use of protected materials is prohibited unless permitted by law or the relevant rights holder.

12. Privacy & Third-Party Services

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

We may use third-party technology providers for essential ecommerce functions such as website hosting, payment processing and order fulfilment.

Details about how personal information is collected, used, shared and protected are provided in our Privacy Policy .

Third-party websites linked from our store may have separate terms and privacy practices.

13. Liability & Consumer Rights

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

We do not seek to exclude statutory rights relating to goods being as described, of satisfactory quality, or fit for purpose where those rights apply.

Any limitations of liability are subject to applicable consumer protection law.

14. Changes to Terms & Applicable Law

We may update these Terms of Service to reflect changes in our operations, website features or applicable legal requirements.

The date shown at the top of this page indicates when these terms were last updated.

Changes will not retrospectively remove contractual or statutory rights that customers have already acquired.

These terms are governed by the laws of England and Wales, without depriving consumers of mandatory protections that apply in their country of habitual residence.

Nothing in this section removes any mandatory consumer jurisdiction rights.

Model Cancellation Form

If you wish to cancel an eligible purchase, you may use the following wording. Use of this form is not mandatory.

You can send your cancellation notice to support@alvorix.com .